Returns Policy

Contact Customer Services

Please either phone on 01208 893030 between 9 and 5, Monday to Friday, or email sales@trelawney.co.uk

otherwise write to:
Trelawney Garden Centre
Sladesbridge
Wadebridge
Cornwall
PL27 6JA

Incorrect Goods

If we sent you something you hadn't ordered and which was not a substitute item, please contact us within 7 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 28 days and either have a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products

If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 28 days and either have a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received them.

Cancellation

To cancel an order, please e-mail at sales@trelawney.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns

You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return and that it's not something you've tried out and not liked!  We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.  PLEASE MAKE SURE YOU INCLUDE YOUR ORDER NUMBER AND NAME AND ADDRESS.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

When you return a Product to us:

(a) because you have said the Product is defective, we will examine the returned Product and if we are satisfied that it is defective we will replace it or provide a refund. If we need to we may send it back for to the manufacturer for an opinion. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

(b) because you want to exchange it for another item, for example a different size or model, we will examine the returned Product, and providing that it is not damaged and is returned in its original condition, within 28 days of ordering, we will exchange it for an item of the same value. If the replacement item costs more you will be charged the difference. You will be responsible for the cost of returning the original item to us, and you will be charged for delivery of the replacement item.

(c) We will usually refund any money to the card used to pay for your purchase.

You can also bring a product that was bought online to our stores for a refund upon inspection and online order confirmation/delivery note.